Introduction

Akeans LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Prescription App on the Shopify platform.

Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, company details
  • Store Information: Shopify store data, product information
  • Prescription Data: Vision prescription details, frame preferences
  • Contact Information: Customer service communications
  • Payment Information: Processed through Shopify's secure payment system

Information Collected Automatically

  • Usage Data: How you interact with the App
  • Device Information: IP address, browser type, operating system
  • Log Data: Access times, pages viewed, errors encountered
  • Cookies and Tracking: Session management and analytics

Information from Third Parties

  • Shopify Data: Store data, customer orders, product information
  • Analytics Providers: Usage statistics and performance metrics
  • Payment Processors: Transaction data (we do not store payment details)

How We Use Your Information

Primary Uses

  • Provide and maintain the App functionality
  • Process prescription lens and frame configurations
  • Facilitate communication between merchants and customers
  • Provide customer support and technical assistance
  • Improve App features and user experience

Secondary Uses

  • Send important updates and notifications
  • Analyze usage patterns and trends
  • Comply with legal obligations
  • Protect against fraud and abuse
  • Marketing communications (with your consent)

Information Sharing and Disclosure

We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

When We May Share Information

  • Service Providers: Trusted third parties who assist in App operations
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In case of merger, acquisition, or sale
  • Consent: When you explicitly agree to sharing
  • Shopify Platform: As necessary for App integration and functionality

Shopify Integration

  • We access your Shopify store data only as necessary for App functionality
  • Data sharing with Shopify is governed by Shopify's privacy policies
  • We comply with Shopify's data protection requirements

Data Security

Security Measures

  • Industry-standard encryption for data transmission
  • Secure servers and data storage facilities
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Employee training on data protection

Prescription Data Security

  • Enhanced encryption for all health-related data
  • Restricted access on a need-to-know basis
  • Regular security assessments for health data compliance
  • Secure backup and recovery procedures

Data Retention

Retention Periods

  • Account Data: Retained while your account is active
  • Transaction Data: Retained for legal and business purposes (typically 7 years)
  • Prescription Data: Retained as long as necessary for service provision
  • Marketing Data: Until you opt out or request deletion

Data Deletion

  • You may request deletion of your personal data
  • Some data may be retained for legal compliance
  • Anonymous or aggregated data may be retained indefinitely

Your Rights and Choices

Access and Control

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Restriction: Limit how we use your information

Communication Preferences

  • Opt out of marketing communications
  • Adjust notification settings
  • Unsubscribe from emails (links provided in each email)

Cookie Controls

  • Browser settings to control cookies
  • Opt-out of analytics tracking
  • Third-party cookie management tools

International Data Transfers

If you are located outside [Your Country], please note that we may transfer your information to [Your Country] where our servers are located. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Third-Party Services

Integration Partners

  • Shopify: E-commerce platform integration
  • Analytics Providers: Usage and performance tracking
  • Payment Processors: Secure payment handling
  • Cloud Services: Data storage and processing

Third-Party Privacy Policies

We encourage you to review the privacy policies of any third-party services you use in connection with the App.

California Privacy Rights (CCPA)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

European Privacy Rights (GDPR)

  • Lawful basis for processing your data
  • Right to access, correct, or delete your data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

Health Information Privacy

HIPAA Compliance

While we are not a covered entity under HIPAA, we treat prescription information with the same level of care and security.

Medical Disclaimers

  • We are not healthcare providers
  • Prescription data is for configuration purposes only
  • Users should consult healthcare professionals for medical advice

Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Sending email notifications to registered users
  • Displaying notices within the App interface

Contact Information

Privacy Officer
Akeans LLC
Email: sales@akeans.com
Address: 525 North Tryon Street, Suite 1600,
Charlotte, North Carolina 28202
Phone: 1-(800) 548-1020

This Privacy Policy was last updated on 30.06.2025. Please review this policy regularly as it may be updated from time to time.